This document contains the Dear Bdpst Ltd. as service provider (hereinafter referred to as "Service Provider") (hereinafter referred to as "GTC") for Customers (hereinafter referred to as "Customer") of the catering service available through the website www.dearbudapest.hu (hereinafter referred to as "Website").

These GTC contain the terms and conditions of purchase of all products that the Customer may purchase through the Website.

The technical information necessary for the use of the Website, which is not included in these GTC, is provided by.

Other information available on the website.

The language of the contract is Hungarian and the contract is not a written contract, it is not filed by the Service Provider, so it is not accessible and cannot be viewed afterwards, not including the order data.

The Service Provider is not subject to any code of conduct.

1. Details of the Service Provider

Name: Dear Bdpst Ltd.

Registered office: 1076 Budapest, Garay utca 22.

Company registration number: 01-09-287566

Tax number: 25758920-2-41

Financial institution holding the account: Erste Bank Hungary Nyrt.

Számlaszám: 11600006-00000000-77862574

E-mail: info@dearbudapest.hu

Phone: +36 70 579 0908

Details of the hosting provider:

Name: Webonic Ltd.

Head office: 8000 Székesfehérvár Budai út 9-11.

e-mail: support@webonic.hu

2. Terms and conditions of the Purchase

All the content of the website is available to any Buyer without registration, no registration (and no login) is required to make a purchase.

2.1 Registration

Buyers can register on the site to speed up the ordering process. You can register by clicking on the "Login/Register" button at the top right of the page. To register, you will need to enter your email address and password.

After registration, click on the "My account" button to enter additional account details, delivery addresses, etc.

3. Order

Customers can place an order for products from the range on the website by:

3.1 Product selection

Click on "Our offer" to see the image, name, description and price of the products you can order. Click on the product image to display the product data sheet, where you can set the order quantity.

Most of our products are shipped only above a certain quantity, so when you enter the quantity, the system will not allow you to set a value lower than the minimum.

After selecting the appropriate quantity, click on the "Add to cart" button to add the product to your cart.

3.2 The ordering process

Click on the Cart button in the top right corner to view the contents of your cart, where you can change the quantity. To proceed to the payment, the Customer can click on the "Proceed to Checkout" button. After entering the billing details and payment method, the order is finalised by clicking on the "Submit Order" button.

Orders can only be placed with delivery in Budapest, as the products are perishable, so the Service Provider does not undertake delivery over long distances.

3.3 Home delivery

Products are delivered to your door using our own courier service.

The service provider will deliver only within the administrative boundaries of Budapest.

3.4 Payment for products

The prices indicated on the website are the prices valid at the time of ordering, which are shown next to the products. The prices are gross prices, include VAT 27% and are expressed in Hungarian forints. The Service Provider shall not be liable for any price that is obviously incorrectly indicated despite its due diligence and/or due to an error in the IT system.

In particular, it is considered to be a manifestly incorrectly indicated price:

• Price 0Ft,
• a price reduced by the discount but incorrectly indicating the discount (e.g.: a product or service offered for HUF 500 for a HUF 1000 product with a discount of HUF 20 %).

In case of incorrect price indication, the Service Provider offers the possibility to purchase the product at the real price, in the possession of which information the Customer may decide whether to order the product at the real price or to cancel the order without any adverse legal consequences.

4. Correcting data entry errors

At any stage of the order and until the order is sent to the Service Provider, the Customer has the possibility to modify the data in the Webshop at any time, either in his/her account (account data) or in the order interface (e.g. deleting a product from the shopping cart, changing the quantity, changing the order data).

Data entry errors include, for example, an incorrect quantity, wrong product in the shopping cart, order data misspelled, etc.

If the Customer has finalized his/her order and discovers an error in the data provided, he/she must initiate the cancellation of his/her order as soon as possible. The Customer may notify the Service Provider of the cancellation of an incorrect order by sending an e-mail from the e-mail address provided at the time of ordering/registration or by calling the Service Provider. The order containing the correct data can then be re-submitted.

5. Binding nature of the offer, confirmation

The order shall be deemed to be a contract concluded at a distance, which shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to the provisions of Government Decree 45/2014 (26.02.2014) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6. Payment

The Customer may settle the purchase price as follows:

• Payment by direct bank transfer:

The order number must be indicated in the comment field. Delivery will be made after receipt of the payment.

• Payment on delivery:

Payment in cash on receipt to the courier delivering the products

• Barion credit card payment
  

Payment by credit card, without registration. Barion Payment Zrt., MNB licence number: H-EN-I-1064/2013

7. Invoice

The Service Provider will send an electronic invoice to the Customer at the e-mail address provided by the Customer.

8. The Customer's rights of withdrawal and warranty

8.1 Right of withdrawal

The Customer has no right of withdrawal from the Service Provider, given that pursuant to Article 29 (1) d) of Government Decree 45/2014 (II.26.), the consumer has no right of withdrawal in respect of perishable products or products that retain their quality for a short period of time.

Such products can be purchased on the Website, so the Customer has no right of withdrawal.

8.2 Accessories warranty

In the event of defective performance by the Service Provider (defective performance in particular if the Product suffers from a qualitative or quantitative defect), the Customer may assert a claim for warranty of delivery against the Service Provider. In the case of a consumer contract, the Customer may assert a warranty claim within the limitation period of 2 weeks from the date of receipt for product defects that already existed at the time of delivery of the product. After the two-year limitation period, the Customer may no longer enforce his rights under the warranty.

Due to the nature of the product, no warranty rights can be claimed after the product has been consumed.

Customer, at Customer's choice, if the fulfilment of the request chosen by Customer is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfilment of his other request. If the repair or replacement was not or could not have been requested by the Customer, the Customer may request a proportionate reduction of the consideration or the Customer may have the defect repaired or replaced by another party at the expense of the Service Provider or, as a last resort, may withdraw from the contract.

No withdrawal due to a minor defect. The Customer may switch from one warranty right to another, but must bear the costs of the switch, unless it was justified or the Service Provider gave a reason for it.

The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but not later than within two months of the discovery of the defect. In view of the nature of the service, we recommend that the Customer inform the Service Provider as soon as possible after receipt of the goods if the delivered goods are defective, in particular if the goods are not good or if the range of goods is incomplete.

The Customer may assert a warranty claim directly against the Service Provider.

Within six months from the date of performance of the contract, the right to claim for a warranty claim is subject to no other condition than the notification of the defect, if the Customer proves that he/she purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will be exempted from the warranty only if he/she rebuts this presumption, i.e. proves that the defect of the product occurred after delivery to the Customer.

If the Service Provider can prove that the cause of the defect is attributable to the Customer, the Service Provider is not obliged to accept the Customer's warranty claim. However, after six months from the date of performance, the Customer shall be obliged to prove that the defect discovered by the Customer existed at the time of performance. If the Customer asserts a warranty claim in respect of the part of the product which can be separated from the defect indicated, the warranty claim shall not be deemed to have been asserted in respect of the other parts of the product.

9. Enforcement options

9.1 Place, time and manner of lodging a complaint

In the event of any complaints, claims or data entry errors that may arise during the use of the Service, the Customer may contact the Service Provider using one of the contact details indicated in Section 1. The Service Provider's handling of complaints is always free of charge.

does not agree with the handling of the complaint, the Service Provider shall take a record of the complaint, which shall be kept for five years, together with the substantive response to the complaint, pursuant to Article 17/A (7) of Act CLV of 1997 on Consumer Protection. In the case of a verbal complaint communicated by telephone or other electronic communication channel, the Service Provider shall send a copy of the record to the Customer at the latest at the same time as the substantive reply. In all other cases, the Service Provider shall proceed in accordance with the rules applicable to written complaints.

The Service Provider will respond to the complaint in writing (by e-mail or post) within 30 days. In the case of rejection of the complaint, the Service Provider shall inform the Customer of the reasons for the rejection.

9.2 Other enforcement options

If any dispute between the Service Provider and the Customer is not resolved in negotiations with the Service Provider, the Customer is entitled to:

• Complain to the competent consumer protection authority,
• To initiate conciliation panel proceedings

Contact details of the Conciliation Boards:

Baranya County Peace Conferenceő Board Address: 7625 Pécs, Majorosy Imre u. 36. Postal address: 7602

Pécs, Pf. 109. Phone number: (72) 507-154

Fax number: (72) 507-152 President: Dr. József Bodnár E-mail address: bekelteto@pbkik.hu

Bács-Kiskun County Peace Conferenceő Board Address: 6000 Kecskemét, Árpád krt. 4.

525, (76) 501-500 Fax number: (76) 501-538

President: Dr. Zsuzsanna Horváth E-mail address: bekeltetes@bacsbekeltetes.hu

Békés County Peace Conferenceő Board Address: 5600 Békéscsaba, Penza ltp. 5. Phone number: (66) 324-976,

446-354, 451-775 Fax number: (66) 324-976 President: Dr. László Bagdi E-mail address:

bekeltetes@bmkik.hu; bmkik@bmkik.hu

Borsod-Abaúj-Zemplén County Peace Conferenceő Board Address: 3525 Miskolc, Szentpáli u. 1. Phone number:

(46) 501-091, 501-870 Fax number: (46) 501-099

President: Dr. Péter Tulipán E-mail address: bekeltetes@bokik.hu

Budapest Peace Conferenceő Board Address: 1016 Budapest, Krisztina krt. 99. Phone number.

2131 Fax number: (1) 488-2186 President: Dr. György Baranovszky E-mail address:

bekelteto.testulet@bkik.hu

Csongrád County Peace Conferenceő Board Address: 6721 Szeged, Párizsi krt. 8-12.

250/118 extension Fax number: (62) 426-149

President: Dr. Károly Horváth E-mail address: info@csmkik.hu

Fejér County Peace Conferenceő Board Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Phone number: (22)

510-310

Fax number (22) 510-312 President: Dr. József Vári Kovács E-mail address: fmkik@fmkik.hu;

bekeltetes@fmkik.hu

Győr-Moson-Sopron County Peace Conferenceő Board Address: 9021 Győr, Szent István út 10/a. Phone number:

(96) 520-202; 520-217 Fax number: (96) 520-218

President: László Horváth E-mail address: bekelteto@gymskik.hu

Hajdú-Bihar County Peace Conferenceő Board Address: 4025 Debrecen, Petıfi tér 10. Phone number: (52) 500-

735 Fax number: (52) 500-720

President: Dr. Zsolt Hajnal E-mail address: hbkik@hbkik.hu

Heves County Peace Conferenceő Board Address: 3300 Eger, Faiskola út 15. Postal address: 3301 Eger, Pf.

440. Phone number: (36) 416-660/105 extension Fax number: (36) 323-615

President: Dr. Csaba Gordos E-mail address: hkik@hkik.hu

Jász-Nagykun-Szolnok County Peace Conferenceő Board Address: 5000 Szolnok, Verseghy park 8.

Phone number: (56) 510-610 Fax number: (56) 370-005

President: Dr. Dr. Judit Lajkóné Vígh E-mail address: kamara@jnszmkik.hu

Komárom-Esztergom County Peace Conferenceő Board Address: 2800 Tatabánya, Fı tér 36. Phone number: (34)

513-010 Fax number: (34) 316-259

President: Dr. György Rozsnyói E-mail address: kemkik@kemkik.hu

Nógrád County Peace Conferenceő Board Address: 3100 Salgótarján, Alkotmány út 9/a Phone number: (32) 520-

860 Fax number (32) 520-862 President: Dr. Erik Pongó E-mail address: nkik@nkik.hu

Pest County Peace Conferenceő Board Address: 1055 Budapest Kossuth tér 6-8. Phone number: (1)-474-7921

Fax number: (1)-474-7921 President: dr. Károly Csanádi E-mail address: pmbekelteto@pmkik.hu

Somogy County Peace Conferenceő Board Address: 7400 Kaposvár, Anna utca 6. Phone number: (82) 501-

000 Fax number: (82) 501-046

President: Dr. Ferenc Novák E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Peace Conferenceő Board Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number (42) 311-544, (42) 420-180 Fax number (42) 420-180

President: Katalin Görömbeiné Dr. Balmaz E-mail address: bekelteto@szabkam.hu

Tolna County Peace Conferenceő Board Address: 7100 Szekszárd, Arany J. u. 23-25. Phone number: (74) 411-

661 Fax number: (74) 411-456 President: Dr. Ferenc Gáll E-mail address: kamara@tmkik.hu

Iron County Peace Conferenceő Board Address: 9700 Szombathely, Honvéd tér 2. Phone number: (94) 312-

356 Fax number: (94) 316-936 President: Dr. Zoltán Kövesdi E-mail address: vmkik@vmkik.hu

Veszprém County Conciliation Board Address: 8200 Veszprém, Budapest u. 3. Phone number: (88) 429-

008 Fax number: (88) 412-150

President: Dr. Csaba Vasvári E-mail address: info@bekeltetesveszprem.hu

Zala County Peace Conferenceő Board Address: 8900 Zalaegerszeg, Petıfi utca 24. Phone number: (92) 550-

514 Fax number: (92) 550-525 President: Dr. Sándor Molnár E-mail address: zmkik@zmkik.hu;

zmbekelteto@zmkik.hu

10. Unilateral amendment of the General Terms and Conditions

The Service Provider is entitled to unilaterally modify these General Terms and Conditions by informing the Customers in advance on the Website. The amended provisions shall become effective against the Buyer upon the first use of the Website after their entry into force and shall apply to cases initiated after the amendment.

The Service Provider also reserves the right to make any changes or improvements to the Website at any time without prior notice. The Service Provider also reserves the right to transfer the Website to a different domain name.

11. Copyright

The Website as a whole, its graphic elements, text and technical solutions and the elements of the Service are protected by copyright or other intellectual property rights.

The Service Provider is the authorised user of all content, any copyright or other intellectual property rights (including, but not limited to, all graphics and other materials, the layout and design of the Site, the software and other solutions and implementations used) displayed on the Site and in the provision of services available through the Site.

Saving or printing of the contents of the Website or parts thereof on physical or other data carriers is only permitted with the prior written consent of the Service Provider. Neither the use of the Website nor any provision of the GTC shall grant the Customer any right to use or exploit any trade name or trademark contained on the Website. Apart from the display, temporary reproduction and private copying required for the normal use of the Site, such intellectual property may not be used or exploited in any form whatsoever without the prior written consent of the Service Provider.

It is prohibited to modify, copy, insert new data or overwrite existing data by bypassing the interface or search engines provided by the Service Provider without a separate agreement or without using the service provided for this purpose.

Date of entry into force of these General Terms and Conditions: 26.06.2019.